If you use Agent instead of Host, make sure that the Agent window is open. If you can't see the Host icon, refer to the Host service won't start article. The Host icon must be visible in the system tray. Make sure the Host is running on the remote PC. Refer to Update Remote Utilities for update instructions. Make sure you update the program-both Viewer and Host- to the most recent version. Version mismatch between Viewer and Host can lead to unexpected program behavior. Remote Utilities is outdated or version mismatch Possible causes along with their solutions are listed below. The connection thumbnail in the Viewer address book keeps showing the "Unknown" status. Inventory manager provides details of the host operating system, hardware, and installed software, complete with version numbers and manufacturer names.You cannot connect to a remote PC using direct connection over a local area network (LAN) or via the internet through port forwarding.The Command Prompt feature looks just like a typical Windows Command Prompt window, but it runs commands against the remote/host computer instead of the client's machine. Remote Utilities works well behind routers, so you don't need to make any port forwarding changes.Supported tools include power control, task manager, voice and video chat, remote execute, and screen recorder.You also have the option to back the address book up online to a self-hosted server. The address book of remote connections is backed up every day.You can launch some remote tools without displaying messages or prompts on the remote computer.
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